You’ll be the final point of escalation for complex technical challenges and the go-to expert for setting up, troubleshooting, and improving client environments. You’ll also shape how we work — from designing solutions and implementing automation, to ensuring tickets are closed efficiently and best practices are followed.
Work Arrangement: This role offers remote/hybrid work options.
Benefits: Medical Aid, Provident Fund, Group Life Cover, Annual Bonus / 13th Cheque, Training & Development, Transport / Travel Allowance, Cellphone Allowance
Senior IT Support & Technical Lead
SANPC
Location
Cape Town
Employment Type
Full time
Experience Level
Entry Level
Category
Information Technology
Salary Range
R85,000 - R155,000
Application Deadline
Sep 06, 2025
Job Description
Requirements & Qualifications
Key Responsibilities:
- Be the technical lead for escalations, complex troubleshooting, and solution design
- Plan and implement infrastructure projects from start to finish
- Review and improve client environments for performance, security, and efficiency
- Bring automation and structure to MSP operations
- Manage and mentor the support team, ensuring tickets are actioned on time
- Maintain documentation, processes, and best practices
Desired Experience & Qualification
REQUIREMENTS
- 5+ years in a senior IT support/technical lead role
- Strong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloud
- Experience designing and implementing technical solutions
- Scripting skills (PowerShell preferred)
- Excellent communication and leadership skills
- Driver’s license & own vehicle
- Relevant certifications (MCSE, CCNA, etc.) — advantageous
- Be the technical lead for escalations, complex troubleshooting, and solution design
- Plan and implement infrastructure projects from start to finish
- Review and improve client environments for performance, security, and efficiency
- Bring automation and structure to MSP operations
- Manage and mentor the support team, ensuring tickets are actioned on time
- Maintain documentation, processes, and best practices
Desired Experience & Qualification
REQUIREMENTS
- 5+ years in a senior IT support/technical lead role
- Strong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloud
- Experience designing and implementing technical solutions
- Scripting skills (PowerShell preferred)
- Excellent communication and leadership skills
- Driver’s license & own vehicle
- Relevant certifications (MCSE, CCNA, etc.) — advantageous
About SANPC
The South African National Petroleum Company (SANPC) is the newly established State-Owned Company. This company was formed after the merger of three of the Central Energy Fund (CEF) subsidiaries, Igas, PetroSA and Strategic Fuel Fund.
The decision to merge these companies was a culmination of a policy statement made by CEF’s shareholder, the Minister of Mineral Resources and Energy, Mr Gwede Mantashe at the Portfolio Committee on Mineral Resources and Energy held on 7 May 2020. This policy statement was also endorsed by Cabinet’s approval on 10 June 2020, which paved a way to allow the state to participate meaningfully in the oil and gas developments.
Website:
https://www.sa-npc.co.za
https://www.sa-npc.co.za
Phone:
0726130918
0726130918
Posted on Aug 26, 2025
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